FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
Can I pay my rent online?
Is the community gated?
Does the property have onsite security?
Is there covered parking or garage parking?
Do the units have laundry hookups?
Do you offer short-term leases?
Is there a pool?
What breeds of dogs do you allow?
Other than dogs what animals do you allow?
I have more questions, who do I call?
How do I see an apartment?
What time can I pick up keys on move-in day?
What is the security deposit amount, and when is it returned?
Are utilities included with rent?
What electric providers are available?
Is internet/cable provided by the community?
What internet and cable providers service the community?
Where is guest parking located?
What is the process for submitting a maintenance request?
What are the pool hours?
What are the fitness center hours?
What pets are allowed, and are there breed restrictions?
What are the pet fees?
What days does valet trash come?
Where are the trash bins located on site?
Are there quiet hours in the community?
What is the standard lease term offered?
Do you offer month-to-month lease options?
How do I get an assigned parking spot?
Are garages available?
How much are carports/garages?
Does the community have package lockers?
Do I have to register with package locker services prior to moving in?
Does the office hold packages for residents?
What amenities are available to be reserved?
What are the reservation fees for amenities?
Can I reserve the clubhouse?
How many guests can I have in the amenity areas?
When does towing get enforced?
What towing company is used?
Are water bills allocated to residents?
Does your community offer recycling?
What are the fees for lost/broken access remotes/keys?
What stores can I pay my rent at with the payment voucher?
How do I register my work vehicle in addition to my personal vehicle?
Can I do a contactless move-in?
Are there any specific delivery times I should be aware of?
Is there a courtesy officer onsite to handle noise complaints?
Is there 24/7 surveillance in the community?
Are there cameras in the parking lot areas?
Can we add security cameras to our front/back doors?
Does your community offer gas or electric connections?
Can my guest receive packages?
Do I need to notify the office when I have guests?
Are there any restrictions on the number of guests?
Can I transfer because I have a pest control issue?
What days do pest control vendors come?
Can additional services be requested?
Do I need a specific size bag for valet trash?
Does valet vendor offer recycling?
What are the requirements for recycling that the valet vendor has?
How many trash bags will valet services collect?
Can I opt out of valet trash?
How often are resident events held?
Can I bring my friend or family member to a resident event?
Are fire extinguishers provided in each apartment?
Are there specific evacuation routes for my apartment?
Can additional access remotes or keys be requested?
Do I have to change out my own battery remote?
Can I change my entry code?
Can I rekey my apartment?
Is there a limit to how many guests I can have?
How many days can my guests stay?
Where can my guests park?
How do I register my guest’s vehicle?
Do I need to renew my guest parking pass?
Can my guest park in my carport?
How do I get additional guest parking permits?
Are there any restrictions on guest parking duration?
If provided by the community, can I opt out and use a different service provider?
Are there any internet or cable installation fees?
Is the mail area under video surveillance?
Do you have handicap apartments available?
Does the community offer private yards or green spaces?
Does the community manage lawn services for private lawns?
Are sprinkler services provided in areas of private yards?
Can I add in ground lanterns to my private yard?
Is there a community garden or green space available?
Are there any walking or jogging trails nearby?
Are there any designated smoking areas on the property?
Are there any planned community improvements or renovations?
Are there any preferred local businesses or discounts for residents?
Are there any ride-sharing or public transportation options nearby?
Are there any community social media groups or forums?
Are there any car washing or detailing services available on-site?
Are there any electric vehicle charging stations?
Are there any bicycle storage or repair facilities?
Are there any community programs or classes offered?
Are there any on-site storage units available?
What school district are we in?
Are there any nearby parks or recreational areas?
Are there any local farmers markets or grocery delivery services?
Are there any nearby hospitals or urgent care facilities?
What local resturants deliver to the community?
What are the dimensions of the windows in my apartment?
What type of flooring is installed in the apartments?
What are the appliance brands and models provided?
Are there ceiling fans installed in the apartments?
What is the height of the ceilings in the apartments?
Are the apartments pre-wired for certain services?
Are there any energy-saving features in the apartments?
Can I paint the walls or make other alterations to my apartment?
What type of window coverings are provided?
What is the soundproofing between apartments like?
Are there storage closets or spaces within the apartment?
What is the BTU rating of the HVAC system?
Are there any accessibility features in the apartments?
What is the process for renewing my lease?
How can I update my contact information with the office?
What is the procedure for subletting my apartment?
What is the policy for early lease termination?
How do I report a noise complaint after hours?
What is the process for reporting a lost or stolen item on the property?
Are there any restrictions on holiday decorations?
What is the policy regarding renter's insurance?
How can I provide feedback or suggestions to the management team?
What is the policy on installing satellite dishes or antennas?
What is the procedure for receiving large deliveries?
Can I install a smart doorbell or other similar devices?
What is the policy on using grills or outdoor cooking equipment?
Are there any restrictions on storing items on balconies or patios?
What is the policy regarding the use of bicycles or scooters on the property?
What is the policy on posting signs or notices on the property?
Does your community have an elevator for use?
