FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Every unit in our community comes with hookups for both washer and dryer. That said our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Yes. The community features one resort-style swimming pool and a hot tub for residents to enjoy.
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
Keys can be picked up on move-in day during office hours at the leasing office. Please bring a valid photo ID and any required move-in paperwork.
The security deposit ranges between $500-$1500 and it is returned within 30 days after move-out, pending any deductions for damages or outstanding balances.
No, utilities are not included. Residents are responsible for electricity and water.
Residents are not required to set up service with a separate electric provider. Electricity, water, and sewer are billed through the community, so no additional utility setup is needed.
No, internet/cable is not included. Residents need to set up their own service.
The available providers are AT&T.
Guest parking is available below the parking gate or around the property, and guests can pay $10/day for gated valet parking.
Maintenance requests can be submitted through online portal, phone, or office visit. Emergency maintenance can be reached via concierge 469.850.5690
The pool is open from 8 AM – 12 AM Sunday-Thursday and 24hr on Friday-Saturday. Pool rules must be followed at all times.
The fitness center is open 24/7
The community allows pets. No breed restrictions or weight limit (2 pets per home)
Pet fees include a $500 non-refundable pet fee, and $30 monthly pet rent per pet.
Valet trash pickup is Sunday-Thursday. Trash must be placed out between 6PM-8PM.
Trash chutes are located on floors 3-29 in the Service Corridor
Quiet hours are enforced from 10:00 PM – 8:00 AM.
We offer flexible lease terms ranging from 3 to 15 months, subject to availability and applicable pricing.
Assigned parking is included. Premium assigned parking spots are available for $75/month
No
N/A
No
No
Yes
Residents can reserve clubhouse, Poker Lounge, Conference rooms, Guest Suites
Reservation fees range from $30/hr to $250/nt, depending on the amenity.
Yes, $100 per hour with a 2-hour minimum.
The maximum number of guests per resident is 2 per lease holder.
Towing is enforced; residents must park in their assigned parking space. Guests below the gate in guest parking.
The towing company is CWS, reachable at 972-945-8217
Water bills are individually sub-metered.
No we do not offer recycling.
Fees for lost or broken remotes/keys are $100 per key fob/remote.
We do not participate in this program.
No, residents must check in with the leasing office.
Packages can be delivered 24/7
Yes, we have a courtesy officer available.
Yes
Yes, with management approval
Gas stoves only available in penthouse units
No
Yes, you can let the office know and update your guest information through your resident portal, guests staying longer than 2 days must be registered.
NA
Transfers for pest control issues are evaluated on a case-by-case basis.
Pest control is scheduled on Tuesdays.
Yes, you would have to pay for additional days outside of the day they service the community.
Yes, our valet trash service requires specific bag sizes. Please check with management for the approved bag type.
No
NA
The valet service will only pick up trash bags that are placed in the trash cans.
No
Resident events are held weekly, and we encourage all residents to participate.
Only on certain events. Please check with management for event-specific guest policies.
Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.
Yes, additional remotes or keys can be requested for a fee.
No, maintenance will replace the batteries. The resident would need to place a work order.
NA
Yes, apartments can be rekeyed upon request. Fees will apply.
Guest limits vary based on community policies. Please refer to the lease agreement for details.
Guests can stay up to 2 days before requiring management approval.
Guests can park in designated visitor parking areas.
Yes, guest parking passes may require renewal based on the community’s policy.
No, guests are allowed to park in the designated resident parking garage.
Additional guest parking permits can be obtained from the leasing office or concierge team.
Guest parking duration is up to 24 hours at a time.
No
Installation fees for internet or cable depend on the provider. Contact AT&T for details.
Yes, the mail area is monitored via video surveillance for added security.
Yes, handicap-accessible apartments are available. Contact the office for availability.
No
N/A
N/A
No
Yes, a community garden/green space is available for resident use.
Yes, there are walking and jogging trails nearby.
No
No
Yes, residents may receive discounts from over 100 local businesses. Details received at move-in
Yes, public transportation and ride-sharing options are available nearby.
Yes, residents can join our online community groups for updates and discussions.
No
Yes, electric vehicle charging stations are available.
Yes, bicycle storage and repair facilities are provided.
Yes, our community offers various programs and classes.
Yes. On-site storage units are available starting at $40 per month, subject to availability.
We are in the Frisco district.
Yes, there are parks and recreational areas nearby.
Yes, farmers’ markets and grocery delivery services are available.
Yes, nearby hospitals and urgent care facilities are accessible.
Too many to list
Window dimensions vary by floor plan. Contact the office for details.
Apartments feature tile or carpet flooring throughout.
Appliance models vary by unit. All appliances will be GE. Contact management for details.
Yes, ceiling fans are installed in each unit.
Ceiling heights range from 9′ – 15′
Yes, apartments are pre-wired for internet and cable
Yes, energy-efficient features such as energy saver appliances, commercial grade, insulated windows
Yes, residents may paint with prior approval. Restrictions may apply. Resident must return apartment to original condition at move-out.
Standard window coverings include rolling shades
Apartments feature concrete between units, sound barrier between units
Yes, storage closets/spaces are available in each unit.
The HVAC system is LG VRF
Certain homes are finished out with accessibility / ADA compliance
Lease renewal processes can be completed online or in-person.
Resident contact information may be updated via the resident portal or with the office staff
Subletting is not permitted in any form
Early lease termination policies depend on lease agreements.
For noise complaints after hours, contact on-site concierge
Report lost/stolen items to the concierge or security personnel.
Yes, holiday decoration policies are outlined in the community guidelines.
Renter’s insurance is required. Minimum coverage details are available in the lease.
Residents can submit feedback via our online portal or office.
Satellite dish and antenna installations are not permitted
Large deliveries should be coordinated with the office for elevator use
Smart doorbells and similar devices require management approval.
Grill use is prohibited on private patios
Balcony/patio storage restrictions apply. Contact management for details.
Bicycle/scooter use is permitted within community guidelines.
Posting signs/notices requires management approval.
Yes, elevators are available for resident use.
Yes. We offer flexible lease terms starting at just 3 months, subject to availability and applicable pricing.
Yes. An after-hours courtesy officer is available to assist with certain community-related concerns. The community does not have dedicated on-site security personnel.
We welcome dogs of all breeds and sizes, with no breed or weight restrictions. Please contact the leasing office for additional details regarding our pet policies and applicable fees.
Our leasing team is happy to help. Please call 469-290-3598 with any additional questions.
Yes. Month-to-month options may be available after your initial lease term ends. Rates are based on current pricing at the time of renewal, so please contact the leasing office for details.
Guest vehicles can be registered through ApartmentPermits.com. QR codes are in the visitor parking areas, and guests will need the 4-digit PIN provided by the resident they are visiting. Valet parking is also available for guests for $10 per day, subject to limited availability.
